Here you will find helpful answers to common questions about using our web sites.  If you do not find an answer to your question, please contact us.

How do I sign into the web site if I’ve forgotten my password?
Go to the forgot password page and enter your e-mail address.  You will be prompted to answer the challenge question you selected during web site registration.  You must correctly answer the question to verify your identity.  You will then be prompted to create a new password.  Once you create and submit your new password you will be allowed to continue into the web site as a logged in visitor.

I want to talk to a live person.  Where do I find a phone number?
To speak directly with a spa care specialist just call us toll-free at 1-877-929-7945.  We’re here 7 days a week, between 8a.m. and 10p.m. EST.  You can find additional contact information on our contact us page.

How can I view other Arch Chemical web sites as a registered visitor?
Some Arch web sites have additional registration requirements for viewing unique site content.  If you wish to extend your registration to another Arch web site, go to the My Preferences page on that specific site when you're logged into the system. Update your preferences and then click the submit button.  This will allow you to update your registration preferences and gain registered visitor rights for the specific Arch site you wish to visit.

Why do I get a message saying cookies must be enabled to view the web site?
If you see this message then cookies are turned off in your browser and some web site functionality may be lost.  To accept cookies, go to the help menu in your browser for instructions on how to change your browser’s cookies setting.  We use cookies to personalize your web site experience based on your registration preferences.  Please see our Privacy Policy for more information about our use of cookies.     

How do I use search to find what I’m looking for on your web sites?
Site search gives you the option to find information across a single Arch web site or across all Arch web sites.  To use this feature:

        •  Enter a keyword or phrase into the search box
        •  Select the region of the world you want to search, if applicable
        •  Select a search across all Arch sites or a specific Arch web site and click the search button

Search results will display with a link, which you must click to view that specific search result.  If you need to refine your search then try different keywords, more general keywords, and make sure that all words in the search box are correctly spelled.

Are there minimum browser requirements to use your web site?
We support Internet Explorer 5.0 and above and Netscape Navigator 6.2 and above.

What is a PDF and why do I need special software to view it?
PDF is a file format used on web sites to present large amounts of content without having to navigate through multiple web site pages.  Viewing a PDF file requires Adobe Reader.  If you don't have this plug-in you can download it for free from Adobe's web site. Once you have downloaded the Adobe Reader it will start automatically whenever you want to view a PDF file.