Here you will find helpful answers to common questions about using our web site. If you do not find an answer to your question, please contact us.
Why do some Arch sites require registration/login?
Some sites provide customers the ability to manage their customer accounts online in a secure and private environment. Approved customers can create new product orders, find and/or change existing orders, track their orders, view their account summary and account balance details, and find invoices. Our goal is to enable customers to serve themselves whenever and wherever they choose.
How can I view other Arch Chemical web sites as a registered visitor?
Some Arch web sites have additional registration requirements for viewing unique site content. If you wish to extend your registration to another Arch web site, go to the registration page on that site, fill in any additional requested information, and click the ppdate registration button. This will allow you to update your registration preferences and gain registered visitor rights for the specific Arch site you wish to visit.
Why do I get a message saying cookies must be enabled to view the web site?
How do I use search to find what I’m looking for on your web sites?
Site search gives you the option to find information across a single Arch web site or across all Arch web sites. To use this feature:
Search results will display with a link, which you must click to view that specific search result. If you need to refine your search then try different keywords, more general keywords, and make sure that all words in the search box are correctly spelled.
Where can I find Material Safety Data Sheets?
You can find them using our material data safety sheet feature.
Are there minimum browser requirements to use your web site?
We support Internet Explorer 7.0 and above and Mozilla Firefox 4.0 and above. You may utilize our website using other browsers but we cannot guarantee that all funtionality will work with un-supported browsers.
What is a PDF and why do I need special software to view it?
PDF is a file format used on web sites to present large amounts of content without having to navigate through multiple web site pages. Viewing a PDF file requires a PDF viewer. If you don't have this plug-in you can download it for free from Adobe's web site. Once you have downloaded the Adobe Reader it will start automatically whenever you want to view a PDF file.