Here you will find helpful answers to common questions about using our web site. If you do not find an answer to your question, please Contact Us.
Why do I get a message saying cookies must be enabled to view the web site?
If you see this message then cookies are turned off in your browser and some web site functionality may be lost. To accept cookies, go to the help menu in your browser for instructions on how to change your browser’s cookies setting. We use cookies to personalize your web site experience based on your registration preferences. Please see our Privacy Policy for more information about our use of cookies.
How do I use search to find what I’m looking for on your web sites?
Site search gives you the option to find information across a single Arch web site or across all Arch web sites. To use this feature:
Search results will display with a link, which you must click to view that specific search result. If you need to refine your search then try different keywords, more general keywords, and make sure that all words in the search box are correctly spelled.
Where can I find Product Safety Data Sheets?
You can find them using our Request Product Safety Data Sheets function.
Are there minimum browser requirements to use your web site?
Our websites are optimized for the latest versions of Internet Explorer, Firefox, and Safari. While the site can be viewed using earlier versions of these browsers, we recommend you upgrade for the latest security features and best web viewing experience. Please note that we provide only limited support for Internet Explorer 6.0 because it does not support current web standards.
What is a PDF and why do I need special software to view it?
PDF is a file format used on web sites to present large amounts of content without having to navigate through multiple web site pages. Viewing a PDF file requires Adobe Acrobat Reader. If you don't have this plug-in you can download it for free from Adobe's web site. Once you have downloaded the Adobe Reader it will start automatically whenever you want to view a PDF file.
I want to talk to an Arch Timber Protection customer representative. Where do I find a phone number?
You can find a main Head Office telephone number in our Customer Support section or on our Contact Us page, which can be accessed from every page of our web sites.
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